The Spanish Red Cross has created this service ("Cruz Roja te Escucha") to provide psychosocial support to all those who, due to their circumstances of illness, loneliness, advanced age, loss of employment, functional diversity, or homelessness, among others, are most affected by the pandemic. Likewise, to relatives and friends of acutely ill patients or victims who died from the disease caused by COVID-19, and to those hospitalized or isolated at home with severe symptoms. Finally, to volunteers and workers of the Red Cross, who are carrying out humanitarian work.